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OFFBEAT

Woman discovers over $86 million mistakenly deposited in her bank account

Hafidzah turned to LinkedIn to vent her mix of amusement and annoyance



Image Credit: Shutterstock

A client of Malaysia's biggest bank recently discovered that her bank balance had mysteriously increased to more than $86 million.

When Hafidzah Abdullah checked her account late last month it showed she was over 404 million ringgit ($86.3 million) in credit. It would have been a huge windfall, especially in a country where the average household takes home around $22,000 per year, but there was a catch: She couldn't access the money.

Hafidzah, the director and co-founder of a human-resources firm, turned to LinkedIn to vent her mix of amusement and annoyance.

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"Dear Maybank," she wrote on Nov. 29. "I appreciate your making my banking experience memorable." She went on to explain that account glitches had become a recurring issue for her, "a comedy of errors that nobody finds funny" and which required either visits to a branch of Malayan Banking Bhd. or long waits on the phone to reach customer service.

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"They say money can't buy happiness," she wrote, "but Maybank knows how to buy frustration."

Other people chimed in. "They treat you like a ball, kick you here and there," wrote one. "Am wondering what's wrong with banks in Malaysia," wrote another.

Amid an outpouring of gripes, jokes and congratulatory well-wishes, the bank's head of group customer experience management, Shaikh Munir Ahmad, offered to help. In a comment on the media platform he said he'd spoken with Hafidzah and she now could access her account.

Maybank representatives on Friday said in a text message that the matter, which was first reported by the New Straits Times, had been resolved.

Kuala Lumpur-based Maybank is Southeast Asia's fourth-biggest bank by assets.

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